BestWorldAirlineAward
Best World Airline Survey is held in high esteem for it's clarity of Survey process and rigorously applied rules of complete independence. No outside sponsorship, advertising, payment or external influence is applied to any part of the Survey, making it a most respected global airline passenger study.
The survey operated online from customer surveys were completed, across a range of survey topics - for Airline of the Year, together with different regional and category Best Airline Awards, across 14 different Survey Form entry options. The Survey covers full-service and low-cost airlines.
More than 100 different nationalities would participat in the customer satisfaction survey, which covered over 200 airlines, from the largest international airlines to smaller domestic carriers.
The survey is based on measuring customer satisfaction for the Passenger Experience, across both Airport and Onboard environments - including check-in to boarding, onboard seat comfort, cabin cleanliness, food, beverages, IFE, staff service and associated travel items.
Additional research includes supporting checks amongst a sample of Survey respondents. This research investigates respondent reasons for Best Airline nominations, and prime satisfaction drivers when using an airline. Data weighting is applied to provide nomination equity when evaluating airlines of different size. Data weighting uses passenger numbers for airlines featured in the Survey.
World Airline Survey Methodology
Read about the survey methodology and analysis format for the World Airline Awards.
the, survey, methodology, and, analysis, form at, for, the, World, Airline, Awards
PRODUCT & SERVICE TOPICS RANKED BY SURVEY USERS :
GROUND / AIRPORT
Airline web site
Online Booking
Online check-in
Airport Ticket Counters
Waiting times at Check-in
Quality of Check-in service
Self Check-in
Boarding Procedures
Pre-boarding Procedures
Friendliness of Ground staff
Efficiency of Ground Staff
Airline Lounge Product facilities
Airline Lounge Staff Service standards
Transfer services
Arrival services
Baggage Delivery
ONBOARD : PRODUCT
Cabin Seat comfort
Cabin Cleanliness
Toilet Cleanliness
Cabin Lighting / Ambience
Cabin Temperatures
Cabin Comfort amenities
Reading Materials
Airline magazine
Inflight Entertainment
Audio / Movie programming
AVOD options
Quality of Meals
Quantity of Food
Meal Choices
Selection of Drinks / Pay bar formats
ONBOARD : STAFF SERVICE
Assistance during Boarding
Friendliness of Staff
Service Attentiveness / Efficiency
Consistency of Service
Staff Language skills
Meal service efficiency
Cabin presence thru Flight
PA announcements
Assisting families
Problem solving Skills
Staff Attitudes
Staff Grooming
NATIONALITIES REPRESENTED IN THE 2012-2013 SURVEY INCLUDE:
Albania
Algeria
Angola
Argentina
Armenia
Australia
Austria
Azerbaijan
Bahrain
Bangladesh
Belgium
Brazil
Brunei
Bulgaria
Cambodia
Cameroon
Canada
Chile
China
Colombia
Costa Rica
Croatia
Cyprus
Czech Republic
Denmark
Ecuador
Egypt
El Salvador
Estonia
Ethiopia
Finland
France
Georgia
Germany
Ghana
Greece
Hong Kong
Hungary
Iceland
India
Indonesia
Iran
Ireland
Israel
Italy
Jamaica
Japan
Jordan
Kazakstan
Kenya
Kuwait
Latvia
Lebanon
Libya
Lithuania
Luxembourg
Macau
Malawi
Malaysia
Malta
Mauritius
Mexico
Morocco
Mozambique
Myanmar
Namibia
Netherlands
New Zealand
Nigeria
Norway
Oman
Pakistan
Panama
Peru
Philippines
Poland
Portugal
Puerto Rico
Qatar
Romania
Russia
Saudi Arabia
Serbia
Singapore
Slovakia
Slovenia
South Africa
South Korea
Spain
Sri Lanka
Sweden
Switzerland
Taiwan
Tanzania
Thailand
Trinidad & Tobago
Tunisia
Turkey
Turkmenistan
UAE
UK
Ukraine
Uruguay
USA
Venezuela
Vietnam
